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APAC

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introduction

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Welcome to CTS APAC Region

 
Technicolor’s APAC Region CTS engages with customers in Austalia, New Zealand, India, Pakistan, Bangladesh, Indonesia, Malaysia, Philippines, Thailand, Singapore, Vietnam, China, Hong Kong, Japan, Korea and Taiwan. The CTS team is a point of contact for all post-deployment system performance issues related to CPE products and related services of Connected Home.

To report an issue with a Technicolor product or service you have purchased, please contact us first by email and if required through phone using the information provided below.
 
Support Information

ANZ Countries

Australia

E-mail: cts.apac@technicolor.com

New Zealand

 

India Region

India

E-mail: cts.apac@technicolor.com

Tel: +91 9538 283 283

Pakistan

Bangladesh

 

South East Asia

Vietnam

E-mail: cts.apac@technicolor.com

Tel: +60374923308

Malaysia

Thailand

Indonesia

Singapore

Philippines

 

North East Asia

China

E-mail: cts.apac@technicolor.com

Korea

Japan

Taiwan

Hong Kong

 
 
Note:
If you are seeking support for an issue associated with a Technicolor Region other than the above mentioned,
then navigate to CHCTS.Technicolor.com for other options.
The Cisco TAC is the recommended point of contact IF you suspect your Cisco headend products (e.g. CMTS, DNCS, DCM, Encoders) may be the cause.
 
Technicolor CTS is the recommended point of contact IF you suspect your Cisco CDBU-branded CPE product may be the cause, or if it’s totally unclear whether headend or CPE is the probable cause.
In either case, Cisco or Technicolor will work with you to engage the other party if and when needed.
 

We look forward to work with you to resolve your technical issues as quickly as possible.