Skip Ribbon Commands
Skip to main content
Navigate Up
Sign In

CHCTS

:

INTRODUCTION

This web site provides instructions to the Service Provider customers of Technicolor Connected Home on how to obtain technical support for products and services they have purchased from Technicolor. 
 
Thank you for contacting the Worldwide Support Web Site for Technicolor Connected Home Customer Technical Support.
 
Technicolor Connected Home’s Customer Technical Support (CTS) organization has over 60 system engineers placed strategically around the world to be as close to our customers as practical. To locate your closest technical support, please click the link below corresponding to the Technicolor Region in which the your country is located. This will take you to your Region Support Web Site. There you will find instructions on how to obtain support, including contact phone numbers and email addresses.
 
 
 
 
 
To report an issue with a Technicolor product or service you have purchased, please contact your closest CTS team directly using the information provided on your Region Support Web Site.
 
If you’re not sure of the Technicolor Region in which your country resides, consult the table below to identify it
 
Country TCH
Region
Country TCH
Region
Country TCH
Region
           
A   I   S   
           
Afghanistan   Iceland EMEA Saint Kitts and Nevis  
Albania EMEA India APAC Saint Lucia  
Algeria EMEA Indonesia APAC Saint Vincent and the Grenadines  
Andorra EMEA Iran EMEA Samoa   
Angola EMEA Iraq EMEA San Marino EMEA
Antigua and Barbuda   Ireland EMEA Sao Tome and Principe EMEA
Argentina LATAM Israel EMEA Saudi Arabia EMEA
Armenia   Italy EMEA Senegal EMEA
Aruba       Serbia EMEA
Australia APAC J   Seychelles  
Austria EMEA     Sierra Leone  
Azerbaijan   Jamaica   Singapore APAC
    Japan APAC Sint Maarten  
B   Jordan   Slovakia EMEA
        Slovenia EMEA
Bahamas, The   K   Solomon Islands  
Bahrain EMEA     Somalia EMEA
Bangladesh APAC Kazakhstan   South Africa EMEA
Barbados   Kenya EMEA South Korea  
Belarus EMEA Kiribati   South Sudan  
Belgium EMEA Korea, North APAC Spain  EMEA
Belize   Korea, South APAC Sri Lanka  
Benin EMEA Kosovo   Sudan  
Bhutan   Kuwait EMEA Suriname  
Bolivia LATAM Kyrgyzstan   Swaziland  EMEA
Bosnia and Herzegovina EMEA     Sweden EMEA
Botswana EMEA L    Switzerland EMEA
Brazil LATAM     Syria EMEA
Brunei    Laos      
Bulgaria EMEA Latvia EMEA T   
Burkina Faso EMEA Lebanon EMEA    
Burma   Lesotho EMEA Taiwan APAC
Burundi EMEA Liberia EMEA Tajikistan  
    Libya EMEA Tanzania EMEA
C   Liechtenstein EMEA Thailand  APAC
    Lithuania EMEA Timor-Leste  
Cambodia   Luxembourg EMEA Togo EMEA
Cameroon EMEA     Tonga  
Canada NAM M    Trinidad and Tobago  
Cape Verde EMEA     Tunisia EMEA
Central African Republic EMEA Macau   Turkey EMEA
Chad EMEA Macedonia EMEA Turkmenistan  
Chile LATAM   Madagascar EMEA Tuvalu  
China APAC Malawi EMEA    
Colombia LATAM Malaysia APAC U   
Comoros EMEA Maldives      
Congo, Democratic Republic of the EMEA Mali EMEA Uganda EMEA
Congo, Republic of the   Malta EMEA Ukraine EMEA
Costa Rica LATAM Marshall Islands   United Arab Emirates EMEA
Cote d'Ivoire   Mauritania EMEA United Kingdom EMEA
Croatia EMEA Mauritius EMEA United States of America NAM
Cuba   Mexico LATAM   Uruguay LATAM
Curacao   Micronesia   Uzbekistan  
Cyprus EMEA Moldova EMEA    
Czech Republic EMEA Monaco EMEA V   
    Mongolia      
D   Montenegro EMEA Vanuatu  
    Morocco EMEA Venezuela LATAM
Denmark EMEA Mozambique EMEA Vietnam APAC
Djibouti EMEA        
Dominica   N    Y   
Dominican Republic LATAM          
    Namibia EMEA Yemen EMEA
E   Nauru      
    Nepal   Z   
East Timor (see Timor-Leste)   Netherlands EMEA    
Ecuador LATAM Netherlands Antilles   Zambia EMEA
Egypt EMEA New Zealand APAC    
El Salvador LATAM Nicaragua LATAM    
Equatorial Guinea EMEA Niger EMEA    
Eritrea EMEA Nigeria EMEA    
Estonia EMEA North Korea      
Ethiopia EMEA Norway EMEA    
           
F   O       
           
Fiji   Oman EMEA    
Finland EMEA        
France EMEA P       
           
G   Pakistan APAC    
    Palau      
Gabon EMEA Palestinian Territories EMEA    
Gambia, The EMEA Panama LATAM    
Georgia EMEA Papua New Guinea      
Germany EMEA Paraguay LATAM    
Ghana EMEA Peru LATAM    
Greece EMEA Philippines APAC    
Grenada   Poland EMEA    
Guatemala LATAM   Portugal EMEA    
Guinea EMEA Puerto Rico LATAM    
Guinea-Bissau EMEA        
Guyana   Q       
           
H    Qatar EMEA    
           
Haiti   R       
Holy See          
Honduras LATAM Romania EMEA    
Hong Kong APAC Russia      
Hungary EMEA Rwanda EMEA